Reporting an Issue

If there is a problem with the property, call the local property manager

Updated over a week ago

Renting a vacation property is a great way to enjoy a relaxing getaway, but sometimes issues can arise that require attention. If you encounter any problems during your stay, it's important to know how to report them to ensure a prompt resolution. Here's what you should do if you need to report an issue with your vacation rental:

  1. Contact the Property Manager - The first step is to contact the property manager directly to report the issue. They will be able to address the issue promptly and efficiently. You can find their contact information in the rental agreement or welcome packet provided upon arrival. The property manager will typically provide a 24-hour hotline that you can call for non-emergency issues.

  2. Reach Out to the Local Concierge - Many vacation rental properties have a local concierge service that can assist you with any questions or concerns during your stay. If the property manager is unavailable, or if the issue requires immediate attention, contact the local concierge for assistance. They may be able to resolve the issue themselves or connect you with the appropriate service provider.

  3. Emergency Hotline - In the event of an emergency, such as a medical issue, fire, or other urgent situation, there will be an emergency hotline provided in the vacation rental manual. Be sure to read through the manual upon arrival and keep it in a convenient location in case of an emergency.

  4. Contact Isle Blue - If the issue remains unresolved, or if you're not satisfied with the resolution provided by the property manager or local concierge, contact Isle Blue. Isle Blue will intervene and work to resolve the issue on your behalf.

When reporting an issue with a vacation rental, it's important to remain calm and clear in your communication. Please refrain from abusive or vulgar language and respect all staff with respect and dignity they deserve. Be specific about the issue and provide any relevant information, such as the location of the issue and any steps you've already taken to address it. Remember that the property owner wants you to have a positive experience, so they will do their best to resolve any issues that arise.

In summary, reporting an issue with a vacation rental is a simple process. Contact the property manager or local concierge first, and use the emergency hotline for urgent situations. If the issue remains unresolved, contact Isle Blue to intervene and resolve the issue. Enjoy your vacation and stay safe!

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